Privacy Statement

Department of Health – South Africa is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Department of Health – South Africa Web site and governs data collection and usage. By using the Department of Health – South Africa website, you consent to the data practices described in this statement.

Collection of your Personal Information

Department of Health – South Africa collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Department of Health – South Africa also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Department of Health – South Africa. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Department of Health – South Africa for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Department of Health – South Africa Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Department of Health – South Africa public message boards, this information may be collected and used by others. Note: Department of Health – South Africa does not read any of your private online communications.

Department of Health – South Africa encourages you to review the privacy statements of Web sites you choose to link to from Department of Health – South Africa so that you can understand how those Web sites collect, use and share your information. Department of Health – South Africa is not responsible for the privacy statements or other content on Web sites outside of the Department of Health – South Africa and Department of Health – South Africa family of Web sites.

Use of your Personal InformationDepartment of Health – South Africa collects and uses your personal information to operate the Department of Health – South Africa Web site and deliver the services you have requested. Department of Health – South Africa also uses your personally identifiable information to inform you of other products or services available from Department of Health – South Africa and its affiliates. Department of Health – South Africa may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Department of Health – South Africa does not sell, rent or lease its customer lists to third parties. Department of Health – South Africa may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Department of Health – South Africa may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Department of Health – South Africa, and they are required to maintain the confidentiality of your information.

Department of Health – South Africa does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Department of Health – South Africa keeps track of the Web sites and pages our customers visit within Department of Health – South Africa, in order to determine what Department of Health – South Africa services are the most popular. This data is used to deliver customized content and advertising within Department of Health – South Africa to customers whose behavior indicates that they are interested in a particular subject area.

Department of Health – South Africa Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Department of Health – South Africa or the site; (b) protect and defend the rights or property of Department of Health – South Africa; and, (c) act under exigent circumstances to protect the personal safety of users of Department of Health – South Africa, or the public.

Use of Cookies

The Department of Health – South Africa Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Department of Health – South Africa pages, or register with Department of Health – South Africa site or services, a cookie helps Department of Health – South Africa to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Department of Health – South Africa Web site, the information you previously provided can be retrieved, so you can easily use the Department of Health – South Africa features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Department of Health – South Africa services or Web sites you visit.

Security of your Personal Information

Department of Health – South Africa secures your personal information from unauthorized access, use or disclosure. Department of Health – South Africa secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Department of Health – South Africa will occasionally update this Statement of Privacy to reflect company and customer feedback. Department of Health – South Africa encourages you to periodically review this Statement to be informed of how Department of Health – South Africa is protecting your information.

Contact Information

Department of Health – South Africa welcomes your comments regarding this Statement of Privacy. If you believe that Department of Health – South Africa has not adhered to this Statement, please contact Department of Health – South Africa at 012 395 8000. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Important Contacts

    • 0800 012 322

Aids Helpline

    • 0800 567 567

Mental Health Information Line

    • 0800 333 0555

Children’s Cancer Helpline

    • 0800 20 14 144 14

National Health System Ethics Line