How does it work?

Registration:

  • A pregnant woman or mom can register for MomConnect in any of the following ways:
    • Send “join” on WhatsApp to 079 631 2456 (or click this link
    • Dial *134*550*2# (free)
    • Scan the QR code
  • She will need the relevant facility code from a nurse at a public clinic to finish the registration, as well as her estimated date of delivery.


Information

  • MomConnect users get access to valuable tips and information about caring for mom and baby.
  • Messages cover topics like antenatal care and accessing care in labour, diet and nutrition, non-pregnancy related infections, hypertension, newborn care, breastfeeding and immunisation and appointment reminders.
  • WhatApp messages are in English, and SMS messages are in any of South Africa’s 11 official languages.


Helpdesk

  • Any MomConnect user can send a question to the helpdesk.
  • An automated system suggests answers for frequently asked questions.
  • Unanswered questions go to expert helpdesk operators at the Department of Health, who will address the unique circumstances presented.


Feedback:

  • MomConnect users can send compliments or complaints about the service experienced at public health clinics.
  • The Department of Health’s helpdesk operators will follow up on complaints.